Oyen33 Privacy Policy — Malaysia User Data Protection

1. Information We Collect

When you register and use the oyen33 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected include:

• Account information: Full name, date of birth, email address, phone number, and encrypted password collected at registration.
• Identity information: Identity verification documents requested during account review or withdrawal processes, such as a national ID or passport.
• Payment information: Transaction details in MYR (RM) including payment method type (FPX, TNG eWallet), amount, date, and transaction reference number. We do not store full card details directly.
• Device and browser information: IP address, browser type, operating system, device model, screen resolution, and time zone used when accessing the platform.
• Usage data: Pages visited, games played, session duration, game preferences, and betting records within the platform.
• Cookies and tracking data: Session and preference cookies to enhance user experience and login security.

Collecting this information is necessary to provide platform services, process transactions, and meet compliance requirements.

2. How We Use Your Information

Oyen33 uses the information collected solely for legitimate purposes directly related to the operation of the platform. The primary purposes include:

• Creating and managing user accounts, and verifying identity before withdrawals are processed.
• Securely processing deposits and withdrawals in MYR via local payment providers.
• Detecting and preventing fraudulent activity, money laundering, or unauthorised account access.
• Personalising your experience based on your game preferences and platform usage history.
• Sending important notifications related to your account, transactions, or policy updates.
• To fulfil legal obligations and comply with applicable regulatory requirements.
• Improving the platform, identifying technical issues, and enhancing overall service quality.

Oyen33 will not use your information for third-party marketing purposes without your explicit consent.

3. Cookies & Tracking Technologies

The oyen33 platform uses cookies — small text files stored on your device — to enhance your experience and keep your login session secure. We use several types of cookies:

• Session cookies: Used to maintain your login session while browsing the platform. This cookie is automatically deleted when you close your browser.
• Preference cookies: Saving your preferences such as interface language and display settings for easier access in the future.
• Security cookies: Helping detect and prevent unauthorised access or suspicious activity on your account.
• Analytics cookies: Collecting aggregated, anonymised usage data to help us understand how users interact with the platform, for improvement purposes.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including the login process and account security.

4. Data Retention & Security Measures

All oyen33 user data is stored on servers protected with SSL encryption and strict access controls. We implement multiple layers of security to keep your information safe at all times:

• Data encryption in transit using HTTPS/SSL protocols for all communications between your device and the platform's servers.
• User passwords are stored in a hashed format that cannot be reversed to their original form.
• Access to user data within oyen33's internal systems is restricted to authorised personnel only, with access log monitoring in place.
• Regular security audits are conducted to identify and address any system vulnerabilities.

User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.

5. Sharing Information with Third Parties

Oyen33 does not sell, rent, or transfer users' personal information to third parties for marketing or commercial purposes. However, user information may be shared in the following limited circumstances:

• Payment service providers: Required transaction information is shared with local payment providers (such as FPX and TNG eWallet) solely for the purpose of processing deposits and withdrawals in MYR.
• Legal requirements: Information may be disclosed to authorities or regulatory bodies where there is a lawful request under Malaysian law.
• Fraud prevention: In cases of suspected fraudulent activity, relevant information may be shared with the appropriate authorities.

All third-party providers working with oyen33 are required to uphold data security and confidentiality standards equivalent to those in this policy.

6. User Rights, Policy Changes & How to Contact Us

As an oyen33 platform user, you have certain rights regarding your personal data under applicable data protection laws in Malaysia:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You have the right to request corrections to any inaccurate or incomplete information held in your records.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain the relevant records.
• Right to object to processing: You may object to the processing of your data for specific purposes, including direct marketing.

Changes to this policy: oyen33 reserves the right to update this Privacy Policy from time to time to reflect changes in practice or legal requirements. Any material changes will be communicated via in-platform notifications or to your registered email address. The date of the latest update will always be displayed at the top of this document.

How to contact us: For any enquiries, requests, or complaints regarding your data privacy on the oyen33 platform, please reach out to our support team at: [email protected]. We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.